Community ManagerHey av3u4a2pfr26,
It's good to hear that you've already raised a dispute with our terms of service team. It can take a few days for them to finish looking into your case, so if you haven't heard anything then I can only ask for patience while they work.
You should be able to check the status of your appeal here, under My Cases.
Thank you for your response.
I would like to clarify that I was playing FC Mobile normally when I suddenly received a suspension notice in the middle of my gameplay. I was not using any cheats or third-party software, and I believe there is a strong possibility that this suspension was a false positive.
My account has been suspended for 672 hours, and I have already submitted an appeal through EA Help. However, I have not received any email or update.
I sincerely hope the relevant team can investigate my account activity and review this case as soon as possible. This suspension has prevented me from enjoying the game, and I would greatly appreciate it if my appeal could be prioritized.
Could you please help me check whether my appeal has reached the Terms of Service team, or advise me on any way to expedite the review?
Thank you for your time and assistance.
Community ManagerUnfortunately we can't expedite your appeal. You'll need to be patient while they work. If there's a large volume of appeals in the system then it can take longer unfortuantely, but hopefully you'll hear something soon.
Hi, To keep it brief. My Steam account linked to Apex was hijacked. The hacker accessed my EA account and played the matches that caused the ban. My first appeal was rejected, and now the EA appeal form for my case has disappeared, so I cannot submit my new evidence. I am not asking you to directly lift the ban. I respect EA’s review process. I sincerely hope you can take my situation seriously and forward my case to the anti-cheat team for re-investigation. I have no other way to reach them.
You can find the full timeline, logs and evidence in the post I published on my profile. Thank you very much.
