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av3u4a2pfr26's avatar
av3u4a2pfr26
Traveler
2 days ago

FC Mobile 672-Hour Suspension – Urgent Appeal Review Requested

Hello EA Team,

My FC Mobile account was suspended for 672 hours with error code 0x00102710.

I have already submitted an appeal through EA Help. My case number is #258227730. The page confirmed that an advisor would email me, but I have not received any email or update despite checking all my email folders, including spam.

I am very concerned about this suspension and sincerely hope my appeal can be reviewed as soon as possible. Since my account is currently inaccessible, I would greatly appreciate it if the relevant team could prioritize my case and investigate the issue promptly.

Could an EA Community Manager please help confirm whether my appeal has been received by the Terms of Service team? Is there any official way to check the review status or request an expedited review?

I understand that appeals require careful investigation, but I would be extremely grateful for any assistance in resolving this issue and restoring my account as soon as possible.

Thank you for your time, understanding, and support.

android

4 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey av3u4a2pfr26​,

    It's good to hear that you've already raised a dispute with our terms of service team. It can take a few days for them to finish looking into your case, so if you haven't heard anything then I can only ask for patience while they work.

    You should be able to check the status of your appeal here, under My Cases.

  • av3u4a2pfr26's avatar
    av3u4a2pfr26
    Traveler
    2 days ago

    Thank you for your response.

    I would like to clarify that I was playing FC Mobile normally when I suddenly received a suspension notice in the middle of my gameplay. I was not using any cheats or third-party software, and I believe there is a strong possibility that this suspension was a false positive.

    My account has been suspended for 672 hours, and I have already submitted an appeal through EA Help. However, I have not received any email or update.

    I sincerely hope the relevant team can investigate my account activity and review this case as soon as possible. This suspension has prevented me from enjoying the game, and I would greatly appreciate it if my appeal could be prioritized.

    Could you please help me check whether my appeal has reached the Terms of Service team, or advise me on any way to expedite the review?

    Thank you for your time and assistance.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 days ago

    av3u4a2pfr26​,

    Unfortunately we can't expedite your appeal. You'll need to be patient while they work. If there's a large volume of appeals in the system then it can take longer unfortuantely, but hopefully you'll hear something soon.

  • gongfufish's avatar
    gongfufish
    New Novice
    8 hours ago

    Hi, To keep it brief. My Steam account linked to Apex was hijacked. The hacker accessed my EA account and played the matches that caused the ban. My first appeal was rejected, and now the EA appeal form for my case has disappeared, so I cannot submit my new evidence. I am not asking you to directly lift the ban. I respect EA’s review process. I sincerely hope you can take my situation seriously and forward my case to the anti-cheat team for re-investigation. I have no other way to reach them.

    You can find the full timeline, logs and evidence in the post I published on my profile. Thank you very much.

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