Community ManagerHey Naing1772,
If you have the UID of your old account, then live support should be able to recover your old progress. Have you tried reaching out via the in-game help feature? That should speed up the process and allow them to help you quicker.
Hello, EA_QueenBee
I have tried contacting support through the in-game Help / Customer Service multiple times.
However, every time I go there, I am only connected to an automated bot, and I do not get an option to chat with a live agent.
I follow all the steps, but the system keeps looping back to help articles or bot responses, without allowing me to reach a real support agent.
Because of this, I am unable to provide my UID and account ownership details to a live agent for verification.
Could you please advise how I can reach a human agent through in-game support, or escalate my case so it can be reviewed manually?
