Forum Discussion

h51ngbeoao2t's avatar
h51ngbeoao2t
Newcomer
1 day ago

FC Mobile Account Possibly Classified as Underage

Hello EA Support,

I am 20 years old, but my FC Mobile account appears to have restrictions associated with an underage account.

The Link Accounts option is missing from my game settings. Additionally, the Gems Offerwall displays an error stating that the user of my device is below the minimum age for online consent.

I have already tried the in-game Customer Service, but the automated responses have not resolved the issue.

Please arrange for a support agent to review my account’s age classification and help correct my date of birth if it was recorded incorrectly

I would also appreciate confirmation of whether my missing account-linking option and Offerwall restriction are related to my account’s age status.

I can provide my UID and proof of age through an appropriate, secure verification process.

Please do not reset my account or remove my existing game progress.

Thank you.

ios

1 Reply

  • h51ngbeoao2t's avatar
    h51ngbeoao2t
    Newcomer
    1 day ago

    I contacted in-game Customer Service, but they told me they could not help unless the name on my national ID matched my in-game username.

    However, when I initially started playing, I was instructed by the game not to use my real name. I followed that instruction and chose a username instead.

    I am now being asked to meet a requirement that appears inconsistent with the instructions I received when creating my account.

    I am willing to verify my real age and identity using legitimate documentation. However, I would like clarification on why my legal name must match my in-game username and whether there is an alternative verification process.

    I have invested considerable time in my account and do not want to lose my existing progress.

    Could an EA Community Manager please clarify the correct procedure for resolving this issue? I would appreciate a proper explanation rather than another automated response.

Recent Discussions