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R4huI's avatar
R4huI
Newcomer
23 hours ago
Solved

FC Mobile Account Suspension !

[CM edit – UID removed for your safety. Please never post it on public forums.]

Hello EA, I just played 3 division matches won 3 of them by nail biting, suddenly my account got banned suspended for 672 hours i don't why this happens playing good is a crime according to you all a guy gets frustrated reports you guys directly bann the one without proper investigations? I bought star pass and i was on the urge to sign premium dembele now my account is banned for 672 days ? You guys gonna refund it ? Nope then please investigate and try to open it mannn ! 

  • Hey R4huI​​, 

    If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums. 

    Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!

3 Replies

  • R4huI's avatar
    R4huI
    Newcomer
    18 hours ago

    I've followed the steps u mentioned above but I can't see the issue i mean my account suspension issue in the penalty history page though I've logged in with the account properly still it's not showing ! 

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    Hey R4huI​​, 

    If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums. 

    Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!