Forum Discussion
EA_Illium
2 years agoCommunity Manager
Hi @Wadhahishim
Would it be possible to get the following information or in a Private Message?
- Player ID:
- Device Make/Model:
- Are you on Cell data or Wifi?
- Does this happen on another device?
Thanks!
2 years ago
i got the same problem, when load the game it often going black screen and then crash. can you help me?
- Player ID: 402830986061606912
- Device Make/Model: xiaomi redmi s2
- Are you on Cell data or Wifi? wifi
- Does this happen on another device? i dont have othe device
- mendozzamagic2 years agoHero+@95ss0fkcbgt2 Go into your device settings and clear your game cache
- 2 years ago
already clear my cache but it keeps crashing
- mendozzamagic2 years agoHero+@95ss0fkcbgt2 Then I would suggest you probably have a device or a network issue … can you try installing the game on another device on the same network?
- 2 years ago
Brother my issue got fixed on its own after like a week of the problem so I'd suggest trying opening the game everyday till it works.
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