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_Travissnotscott's avatar
_Travissnotscott
Rising Novice
1 day ago

FC Mobile Persistent Match Loading Errors on iPhone X - H2H, Events and VSA

Hello EA Support,

 

I'm experiencing persistent match-loading problems in FC Mobile on my iPhone X.

 

The issue affects multiple game modes:

 

1. Head-to-Head (H2H): Matches sometimes load to 100%. I can hear stadium ambience and commentary, but then I receive Resource Download Error 0x000003E8.

 

2. Events: I experience the same resource download error when attempting to enter matches.

 

3. VS Attack (VSA): The loading animation continues indefinitely without entering the match. It does not recover, and I have to force-close the game.

 

Additional details:

 

- Sometimes I can successfully play 2–3 consecutive matches before the issue returns.

- Restarting the game sometimes helps, but not consistently.

- Waiting 10–30 minutes occasionally helps.

- The issue started a few weeks ago after months of playing without this problem.

- I have over 100 GB of free storage.

- My iOS is up to date.

- I have tried different networks, including Wi-Fi and mobile hotspots.

- I have completely deleted and reinstalled the game.

- Restarting my iPhone has not resolved the issue.

 

Device: iPhone X

 

Network: MTN Nigeria (also tested other networks).

 

I would appreciate it if your technical team could investigate:

 

- Match-session initialization failures across different game modes.

- Resource delivery, validation and CDN routing.

- Possible iOS-specific compatibility issues.

- Whether failed loading attempts affect my match records or rankings.

 

Please escalate this to the technical team rather than providing the standard troubleshooting steps I have already completed.

 

Thank you.

ios

1 Reply

  • _Travissnotscott's avatar
    _Travissnotscott
    Rising Novice
    22 hours ago

    UPDATE – November 11, 2026

     

    The issue has happened again.

     

    I was able to play a couple of matches successfully, but the loading problem returned afterwards.

     

    This confirms that the issue is intermittent. The game works temporarily before the match-loading failures start again.

     

    H2H and event matches continue to experience Resource Download Error 0x000003E8, while VSA can remain stuck on an endless loading screen.

     

    I have already completed the standard troubleshooting steps listed in my original post.

     

    I would appreciate an update or escalation to the technical team.

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