Forum Discussion
11 Replies
- EA_QueenBee3 days ago
Community Manager
Hey _Travissnotscott,
We have an article with some more troubleshooting steps you can try here.
If they don't solve the issue, do you have another device you can install the game on? If so, could you let me know if that device is having issues too?
- _Travissnotscott3 days agoRising Novice
I do not have another device but my brother uses Redmi 13c and he has the same issues.
- EA_QueenBee3 days ago
Community Manager
Do you both have the same issue when you use mobile data instead of wifi? (Or vice versa)
- _Travissnotscott3 days agoRising Novice
I have the issue when I use both and he uses mobile data he’s tried different service providers and WiFi as well and there’s still no positive outcome.
- _Travissnotscott3 days agoRising Novice
EA_QueenBee hello?
- EA_QueenBee3 days ago
Community Manager
Could you share a screenshot of the exact error you're getting, please?
Also, just to check, have you tried the troubleshooting tips I shared originally?
- _Travissnotscott3 days agoRising Novice
Yes, I have.
i will share a screenshot when I can
- _Travissnotscott3 days agoRising Novice
Find the screenshot attached below
- _Travissnotscott3 days agoRising Novice
This also happens it keeps loading
- 72nm83fuehxl1 day agoRising Novice
Bro this is exactly what I'm going through 😭