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57pq2uzf32u4's avatar
57pq2uzf32u4
Rising Newcomer
1 month ago
Solved

Game account suspended

Hello EA, I would like to know why my game account has been suspended [0×00102710] for 672 hours. I was just playing normally and hadn't done anything wrong to anyone. Could you please look into this and resolve the issue?

android
  • EA_Salmon's avatar
    EA_Salmon
    1 month ago

    Hi 57pq2uzf32u4​,

    Sorry to hear your FC Mobile account was suspended, especially after playing for such a long time. I understand how disappointing this must be when you've invested so much effort into your account.

    For privacy and account security reasons, we are unable to review or remove account suspensions here on the forums. Any account-related sanctions must be handled directly by our Terms of Service team.

    If you believe the suspension was applied by mistake, please review the official guidance and submit an appeal here:

    Check and appeal EA Account locks, bans, and suspensions

    Since you are playing on a mobile device, please make sure you have your User ID (UID) ready, as the team will need this to locate your specific account. If you run into any trouble with the standard appeal process or the live chat option, you can also use this webform to contact the support team directly.

    I hope they can look into this for you and get it sorted out as soon as possible.

8 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi 57pq2uzf32u4​,

    Sorry to hear your FC Mobile account was suspended, especially after playing for such a long time. I understand how disappointing this must be when you've invested so much effort into your account.

    For privacy and account security reasons, we are unable to review or remove account suspensions here on the forums. Any account-related sanctions must be handled directly by our Terms of Service team.

    If you believe the suspension was applied by mistake, please review the official guidance and submit an appeal here:

    Check and appeal EA Account locks, bans, and suspensions

    Since you are playing on a mobile device, please make sure you have your User ID (UID) ready, as the team will need this to locate your specific account. If you run into any trouble with the standard appeal process or the live chat option, you can also use this webform to contact the support team directly.

    I hope they can look into this for you and get it sorted out as soon as possible.

  • C4v1nc3mpT's avatar
    C4v1nc3mpT
    Seasoned Newcomer
    1 month ago

    Hi. Have you got the problem solved yet? I have the same penalty as yours, but my appeal to this got no replies for the past 3 days. IDK when the EA official would reply.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi, there hasn’t been any reply for a while. Has the issue been resolved?

  • C4v1nc3mpT's avatar
    C4v1nc3mpT
    Seasoned Newcomer
    1 month ago

    Hi. It's been 11 days that I didn't received any replies. I saw the timestamp in "STATUS" changes every time I watched "My Cases" but nothing I can tell from the changes.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there,

    I am really sorry to hear that you have not received a response for such a long time, and I truly appreciate your patience while waiting.

    If you still do not hear back after a little while longer, could you please contact our support team to check on your case status? They should be able to provide you with more details or guide you on how to resubmit your application if needed.

    I hope this helps you get some answers soon!

  • C4v1nc3mpT's avatar
    C4v1nc3mpT
    Seasoned Newcomer
    10 hours ago

    I am writing to express my extreme disappointment with how EA Support has handled my case. I have spent at least thousands of dollars on this game, yet my account was banned without any reason or explanation. Two months have now passed, and I have still received no reply whatsoever. There is also no violation or penalty record on my account. I have tried to get clarification, but the lack of response and accountability is unacceptable. I expect a clear explanation, evidence for this ban, and a proper review or reversal if it was issued in error. At this point, I can honestly say that I will no longer recommend EA games to anyone.

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