Forum Discussion

xo6ntq8s9qqm's avatar
xo6ntq8s9qqm
New Novice
1 month ago

Hacked my account

Hello, my account is being accessed by another person at the same time.

I already changed password and enabled 2FA but he still logs in.

Please force logout all devices and secure my account.

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey xo6ntq8s9qqm​

    Sorry to hear that someone else is accessing your account. 

    I'm afraid we aren't able to support account-related requests here on the forums, as we don't have the necessary tools or records to investigate. You'll want to contact live support and have them look into the account with you to identify any suspicious logins. It'd be best to mention why you think someone is accessing the account at the same time to give live support more context. 

    Let us know how it goes, thanks!