Solved
HELP
EA, why is this? I have already purchased this package and my balance has been drained, but because the network is not running smoothly, the package cannot be claimed
Hey there 3xejkl049nul
If you've not received any purchased content, you'll want to report this with the live support team so they can review your account details to see what's happened- here on the forums we aren't able to access your account info to take a look.
Please submit a help request here to speak with live support on this.
