[TOTS Shards Loss] Server Sync Error Dropped Balance from 59,064 to 1,950

Hello,  my case no #246183266. My FC Mobile Android account experienced a server database error where my TOTS Shards dropped from 59,064 to 1,950 after an app restart. My Item History shows zero purchases, proving a sync loss. I need a mobile specialist to manually check my profile transaction logs and restore my 57,114 shards. I have my proof screenshot ready."