Forum Discussion

90Damian909's avatar
90Damian909
New Novice
2 months ago
Solved

Hero quest

In the hero tasks I don't get credited progress in this to collect 20 daily rewards even though I've done it many times. Because of this I can't complete the heroes quest. 11 April 2025.

 

  • Could you please send me a direct message with your User Id and the name of the device you are playing on? 

7 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey 90Damian909 When you log in each day and then navigate to PLAY -> CHRONICLES, do you engage in any other activities or play additional games? Also, when you exit the game at the end of the day, do you ensure that you completely close the app rather than leaving it running in the background?

  • 90Damian909's avatar
    90Damian909
    New Novice
    2 months ago

    Yes. I do all the tasks in the Heroes chronicles tab almost every day and collect all the available rewards. As for turning off the game, I always turn off the game completely when I finish playing.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Just to check. Do you play using a mobile or Wifi connection type? 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    And when you go to the Home screen, left corner, and click on activities, does it show any unclaimed rewards? 
    Can you also complete the daily tasks just to see if that will synchronize your account? 

  • 90Damian909's avatar
    90Damian909
    New Novice
    2 months ago

    I can normally do daily tasks in the activity tab. I have received all possible rewards. But the heroes' task is not counted due to a game error.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Could you please send me a direct message with your User Id and the name of the device you are playing on? 

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