Subject: FC Mobile Stuck on Black Screen with Green Logo – Samsung Galaxy A35
Hello EA Support Team,
I am experiencing a serious issue with EA SPORTS FC Mobile on my Samsung Galaxy A35. Since October 29, 2026, the game has been stuck on a black screen with a green logo and never loads into the main menu.
I have already tried the following steps, but none of them worked:
- Force-stopping the game and restarting my phone
- Clearing the game's cache
- Switching between Wi-Fi and mobile data
- Trying the game with and without a VPN
- Updating Google Chrome, Android System WebView, and Google Play Games
- Uninstalling and reinstalling FC Mobile
The problem still persists, even after reinstalling the game. Other players I know can access the game normally, so the issue appears to affect only my device or connection
Device: Samsung Galaxy A35
Operating system: Android (version available upon request
Could you please investigate this issue and provide a solution? I would like to play the game again as soon as possible.
Thank you for your time and support.
Best regards,
FC Mobile Player
