Forum Discussion
1 Reply
- EA_Lanna2 months ago
Community Manager
Hi 4wer1ag95070,
Typically when this happes, it's due to age restrictions limiting the account from connecting online. Tends to happen when the date of birth input states your a minor.
If you created an underage account by mistake, please contact the support team directly so they can assist you in updating it. The fastest way to get it is by contacting them in-game. Follow these steps to learn how and have your User ID noted down in case they need it to locate the account. They will need to verify you are the age you're claiming to be before they can make changes to the Date of Birth registered on your accounts, so be prepared to provide proof of age.
Thanks,
- EA_Lanna