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juli_10fcm's avatar
juli_10fcm
Seasoned Newcomer
3 days ago

I can't download FC Mobile

EA hope you read this, recently I bought a tablet for gaming, not a gaming one. I installed FC Mobile with any issue, with +40fps. So today, i receive a notification that there´s a available update in the app. I tried to install the update and suddenly appears this photo (in spanish because i am from latam) saying that i couldn't download it. I had rewards missing i was in h2h in Legendary V. A 122 OVR account. A lot of thing and i dont want to lose that big progress in 2 months. 

A minutes ago, i contact EA Support, and they said me a few things that i made them. And there's the message yet.

Please if you could tell me what can i do. Contact me:

There is an image with my Gmail address 

 

Thank y'all

android

3 Replies

  • juli_10fcm's avatar
    juli_10fcm
    Seasoned Newcomer
    19 hours ago

    Thank you, I checked that everything on updates its fine, and software is correct and android i think that is the same. 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there. From the screenshot, Google Play is showing that your tablet may not be compatible with the current version of FC Mobile. Google Play checks your device and Android version against the requirements set for the latest game version, so an update can sometimes make a previously compatible device no longer eligible.

    Unfortunately, if Google Play marks the device as incompatible, there isn't a way to force the update through the EA Forums. Make sure to check for any pending updates on your device to ensure everything is up to date. 

     Also, I removed the image containing your Gmail address, as personal information shouldn't be posted publicly.

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