It turns out the payment has already been refunded.
I checked the Play Store under Budget & History. I saw FC Mobile 7 Rp. 17,760 The status was: Canceled But my uncle said the payment was successful on QRIS, but I didn't receive any package. The QRIS payment was first downloaded on the 16th, and my uncle paid for it on the 19th (now).
Community ManagerHi h1o4kiegvx3z,
I checked the Play Store under Budget & History. I saw FC Mobile 7 Rp. 17,760 The status was: Canceled
Ok, according to Google's support article under 'Order Statuses', 'Cancelled' literally means the order was cancelled. This would explain why you're not seeing any content. The purchase order wasn't processed because it was cancelled.
my uncle said the payment was successful on QRIS
I wouldn't know about QRIS payments or what is happening there, and I'm hesitant to speculate, as we don't handle the purchases made from the Google Play Store. If the QRIS payment doesn't resolve itself / the charge isn't refunded to your uncle soon, he may want to contact QRIS or the Play Store to look into that.
- EA_Lanna
It turns out the payment has already been refunded.
Community ManagerCommunity Manager