Forum Discussion

z5p3m4xcm6l6's avatar
z5p3m4xcm6l6
Seasoned Novice
12 days ago
Solved

Investigation Request: Game Performance and Potential Cheating

I'm concerned about the performance of this game, particularly in light of your previous responses to similar issues. When I've mentioned that cheating seems to be a problem, I've felt dismissed. I'd...
android
  • EA_Lanna's avatar
    EA_Lanna
    6 days ago

    Hi z5p3m4xcm6l6​, 

    Thanks for reaching out. 

    For game performance advice, it's often the case that running through the basics can help improve performance and connection issues by flushing out outdated cache and resyncing things. I'd recommend giving the troubleshooting steps in the guide matching your device type a try:

     

    In terms of cheating activity z5p3m4xcm6l6​, I'm afraid we're not equipped to process cheating reports through the forums, and naming and shaming players on here can lead to harassment so we ask members not to name and shame other gamers on this forum (as a result of this, we've edited the images in this thread to keep your post within the forum rules, please keep them in mind for again).

    We do have official channels in place to receive reports and route them to the team investigating them. To report a player or league in EAS FC Mobile:

    1. Press the Report Icon (blue loudspeaker) beside the username or league name.
    2. Select the Reporting Reason from the dropdown list.
    3. Include any additional information in the report.
    4. Click Send to submit the report.

     

    As we can't investigate cheating reports on the forums, I'll wrap this thread up here.

    Thanks

    - EA_Lanna

dzrtr's avatar
dzrtr
New Ace
10 days ago

A strong 4G signal only means you're close to a cell tower—it doesn't guarantee good performance. What really matters is the tower's capacity, its backhaul connection to your provider, and your provider’s peering with the rest of the internet (among a few other things like exact location and distances).

I've covered latency in detail here -> have a read.
EA: PLEASE Improve H2H Play | EA Forums - 12037788

Regarding the cheating issue—it could be due to a hack, but it could also be related to your connection, your opponent’s connection, or even the server itself. Without proper logs, it's all just speculation.

That said, the problem of well-known cheaters is real, but the forum isn’t the right place to post screenshots of players you suspect. It’s better to report them through the official support channels (in-game announcement icon).

  • x611x9dg462h's avatar
    x611x9dg462h
    New Scout
    10 days ago

    If an online game has so many connection problems, maybe it needs to be rethought, right? Hahaha. That sounds funny, it's always the connection and never cheating. Come on, kid, let's play honestly here.

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