It's showing banned for hours
Hello EA Support Team,
My FC Mobile account has been suspended, and the message I receive says “Your account has been banned for hours.” However, no specific duration (hours or days) is mentioned, and I am currently unable to log in to my account.
I am confused about whether this is a temporary suspension or a permanent ban. When I checked my penalty history, there are no previous violations or warnings shown on my account.
I have been playing FC Mobile for a long time and have always tried to follow EA’s rules and fair-play policies. I have not engaged in cheating, harassment, abusive behavior, or any violation of the Terms of Service.
I kindly request the EA technical team to please review my account manually and clarify the exact reason for this suspension. If this is a mistake, I sincerely request you to remove the suspension and restore my account access.
This situation is very frustrating, especially without any prior warning or clear explanation. I would really appreciate your help and support in resolving this issue as soon as possible.
Thank you for your time and understanding.
Kind regards,
[Aayan]
FC Mobile Player
Hi 4e8o1qmt62pr,
I'm sorry, I'm not sure why your account might be banned or for how long. Our Terms of Service team could take a look into this for you though. To reach them you'll need to send in a ban appeal using the steps below:
If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.
- Open the webform.
- Fill out the form with as much detail as possible.
- Select Submit.
- Then select Email us.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
- EA_Lanna
