Login failed

Title: FC Mobile Login Error 0x00000001 on Two Devices – Syria

Hello EA Support,

Since October 27, 2026, I have been unable to log in to FC Mobile Global Version in Syria, despite the game working perfectly for over two years.

On my Samsung Galaxy A17, the game gets stuck on the loading screen. On my Samsung Galaxy S24, tapping “Start Playing” displays error 0x00000001.

I have tried different networks, changed Private DNS, updated the game, Android, WebView and Chrome, cleared the cache, enabled automatic date and time, restarted both devices, and reinstalled the game. Nothing worked.

Since the issue affects two devices and multiple networks, could you investigate a possible server-side or regional connectivity issue affecting Syria?

Please provide a solution beyond basic troubleshooting.

It's been like 2 day ago

Thank you.