Forum Discussion

Seasoned Newcomer

7 months ago

Solved

missing account

missing account it got overwritten or unlinked it's data is still in your servers please help get it back NAME: FootballGoated lvl:87ovr:113 I can't access it s in your servers please help me get it...

android

EA_Lanna
7 months ago
Hi ya4ygs8lmpat,

I'm sorry, I wish I could restore it for you, but I don't have that ability. The options available are outlined in the guide I shared earlier, namely:

If you're account had been backed up before this happened, log into the linked account to restore the data

If not, double-check for any app updates, and restart your device for good measure

Failing that (if you're account wasn't backed up and restarting didn't help it reboot), share the User ID of the account you want to recover and contact the support team directly using these steps.

- EA_Lanna

EA_Lanna

Community Manager

7 months ago

Hi ya4ygs8lmpat,

I'm sorry, I wish I could restore it for you, but I don't have that ability. The options available are outlined in the guide I shared earlier, namely:

If you're account had been backed up before this happened, log into the linked account to restore the data
If not, double-check for any app updates, and restart your device for good measure
Failing that (if you're account wasn't backed up and restarting didn't help it reboot), share the User ID of the account you want to recover and contact the support team directly using these steps.

- EA_Lanna

EA_Lanna

Community Manager

7 months ago

Hi ya4ygs8lmpat,

As we've not heard back from you in a while, we're hoping that means the advice hit the mark and we'll close out this thread here.

Thanks for your post, and Happy Gaming o/

- EA_Lanna