Solved
Paid 15k gems but pack missing
I bought 15k gem festive fixtures box b pack in EAFC MOBILE, which was supposed to give me 2 booster packs one containing 113-115 ovr player card. I opened the first pack which usually contains few bronze-silver player cards and then... Never received the actual 15k gem pack! Eafc mobile should know it is difficult to grind 15k gems. I want my reward ASAP
Hi lkn818xa2ius,
I'm sorry, we can't help with those cases on the EA Forums. If you're missing content you've paid for, and you've waited 24 hours for the gems to come through, please get in touch with the EA Help Support team asap.
Here's what you need to do:
- Grab valid proof of purchase (PoP) - check out the heading 'iTunes and App Store' for Google Play purchases.
- Follow these steps to open a support team for help with FC Mobile cases.
They'll do their best to help you with this from there.
- EA_Lanna
