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2npfwvsrydfl's avatar
2npfwvsrydfl
New Novice
4 months ago

Phone Crash

Good day all

Please help, son made a rookie mistake and used a guest account on his mobile for his FC. Now his phone has crashed and for some reason he is doubting whether he used a guest account or another linked account. Any way we can find this information to restore his 115 ovr team. 

Thank you in advance

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Sorry to hear about the phone crash. If his team was linked before, he’ll need to log in with the exact same account/profile (Google Play/Game Center/Facebook/EA, etc.). Once he does, the correct progress should sync and show up.

    If it was a Guest account and was never linked, then unfortunately, if the phone data is gone, there’s no way to recover that progress.