Premium Event Pass wont let me claim rewards
I bought the CONMEBOL event pass but now it says I haven’t? Nothing in the store either. Username: DDouble
Forum Discussion
So I bought the event pass yesterday and it worked just fine but today when I completed the skill games ,the pass suddenly stopped working and I can't collect the event pass premium items I can only collect the normal items.
Product: EA SPORTS FC Mobile
Platform:Apple iPad
What's your device's make and model? iPad 9th
What's your device's firmware? ios 16.7.1
What is your game version? 20.0.03
In what game mode did the bug occur? Store
How often does the bug occur? Every time (100%)
What happens when the bug occurs? I can't redeem the rewards from the premium event star pass
What time did you see the bug? (HH:MM AM/PM) 10/20/2023 between 9:00 - 10:00 am
These are the proofs of my payments I bought 1000 FC points and I got them, but the event premium star pass I cannot redeem any reward at all now
my email: [edit: email address removed]
I've sent a ticket in the ingame support and no help
