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0499ggdjx617's avatar
0499ggdjx617
2 years ago
Solved

Problem linking FC account with an EA account

I have a problem when trying to link a FC account with an EA account, I get this phrase error":"invalid_request","error_description":"Missing mobile signature","code":100020}
  • Ivan1996's avatar
    Ivan1996
    2 years ago

    Different device solved problem 

Ivan1996's avatar
Ivan1996
2 years ago

Europe, south east if that is what you mean

Samsung galaxy a70 android 11 i guess 😂

mendozzamagic's avatar
mendozzamagic
Hero+
2 years ago
@Ivan1996 Thanks - I’ll let you know if I hear anything back … have you tried linking since the initial issue?
  • mendozzamagic's avatar
    mendozzamagic
    Hero+
    2 years ago
    @Ivan1996 Hi, I spoke with the team - they have not seen any other similar issues so have suggested:

    1. Force close app and restart device
    2. If that doesn’t work, try a different network connection.
    3. If that doesn’t work, try a different device if you can (if you use a different device to link, it will show on your account on the other device as well)
  • Ivan1996's avatar
    Ivan1996
    2 years ago

    First 2 are not working ill try instaling game on different device 

  • Ivan1996's avatar
    Ivan1996
    2 years ago

    Different device solved problem 

  • mendozzamagic's avatar
    mendozzamagic
    Hero+
    2 years ago
    @Ivan1996 Excellent - thanks for being patient and working through it 👍

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