Re: [Asking for Information] Unclaimed Items - Error 10002

@bjunqpymosqe Go into device settings and clear your game cache.

If that doesn’t help then try troubleshooting

If that doesn’t help then contact customer service (via the in game menu if you can get to it, or by searching for ea help)

Troubleshooting

iPhone and iPad
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
 
Android
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Device coverage

https://help.ea.com/en-ca/help/fifa/fifa-mobile/device-coverage-for-fifa-mobile/