Forum Discussion

Seasoned Newcomer

2 months ago

Solved

Can't unlink my old EA account (pls help)

Hello, I urgently need an agent's help to unlink my FC Mobile game progress from my old EA account.

The issue: My EA password works, but I cannot pass the 2FA (Two-Factor Authentication) check because the verification code is sent to my old Gmail account, which is currently inaccessible.

My request: Please manually unlink my FC Mobile progress so I can connect it to a new, working EA account.

Account Details (Ready for Agent Verification):

Old EA Account Email: [edit: email address removed]

Password known if required.

Game UID (FC Mobile): 461789765839982592

Platform: iOS

connectivity

ios

EA_Lanna
2 months ago
Hi wkjrqbsqjmmm,

Our support team can help you reset your 2FA so you can receive it to a different address. Please get in touch with them through our EA Help site, and they'll do their best to help you.

- EA_Lanna

2 Replies

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EA_Lanna
Community Manager
2 months ago
Hi wkjrqbsqjmmm,

Our support team can help you reset your 2FA so you can receive it to a different address. Please get in touch with them through our EA Help site, and they'll do their best to help you.

- EA_Lanna
EA_Lanna
Community Manager
25 days ago
Hey wkjrqbsqjmmm,

It's been a bit since we've heard from you. I hope that means you were able to connect with our support team to get help resetting your 2FA.

I'll close this out here. If you run into anything else or have new questions, please feel free to start a new thread.

- EA_Lanna