Forum Discussion

Seasoned Newcomer

2 days ago

Regarding unfair ban

Dear EA, I was just trying to log into to fc mobile to get my dailies when I get a ban message. I sent three appeals with proofs as to me not cheating according to your biased reviews, and they keep...

ios

EA_Lanna

Community Manager

2 days ago

Hi 75eu1dgrz1ol,

75eu1dgrz1ol wrote:
I don’t know what happened...I genuinely was shocked and almost cried.

I'm so sorry to hear that. It sounds like this ban came out of the blue for you.

I wish I could take a look into this for you, but that's not something we can do through the EA Forums. You did the best thing by sending in a ban appeal to our Terms of Service team. They are the only team that can help with ban appeals.

I mentioned we won't know what triggered the ban, but it may help to read our FC Mobile rules page as it clarifies what can trigger a ban:

How to play by the rules in EA SPORTS FC™ Mobile

- EA_Lanna

75eu1dgrz1ol

Seasoned Newcomer

1 day ago

I read through that page and the lock, suspension, and bans page, and I tried providing the evidence I could. my email was hacked around 5 months back, and I sent them proof of that since I noticed fraudulent purchases in my trash because of this phisher. However, same response, so is there a different approach I can take to getting unbanned?