Regarding unfair ban
Dear EA, I was just trying to log into to fc mobile to get my dailies when I get a ban message. I sent three appeals with proofs as to me not cheating according to your biased reviews, and they keep...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi 75eu1dgrz1ol,
I don’t know what happened...I genuinely was shocked and almost cried.
I'm so sorry to hear that. It sounds like this ban came out of the blue for you.
I wish I could take a look into this for you, but that's not something we can do through the EA Forums. You did the best thing by sending in a ban appeal to our Terms of Service team. They are the only team that can help with ban appeals.
I mentioned we won't know what triggered the ban, but it may help to read our FC Mobile rules page as it clarifies what can trigger a ban:
- EA_Lanna
I read through that page and the lock, suspension, and bans page, and I tried providing the evidence I could. my email was hacked around 5 months back, and I sent them proof of that since I noticed fraudulent purchases in my trash because of this phisher. However, same response, so is there a different approach I can take to getting unbanned?