Regarding unfair ban
Dear EA, I was just trying to log into to fc mobile to get my dailies when I get a ban message. I sent three appeals with proofs as to me not cheating according to your biased reviews, and they keep...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi 75eu1dgrz1ol,
I don’t know what happened...I genuinely was shocked and almost cried.
I'm so sorry to hear that. It sounds like this ban came out of the blue for you.
I wish I could take a look into this for you, but that's not something we can do through the EA Forums. You did the best thing by sending in a ban appeal to our Terms of Service team. They are the only team that can help with ban appeals.
I mentioned we won't know what triggered the ban, but it may help to read our FC Mobile rules page as it clarifies what can trigger a ban:
- EA_Lanna
I listened to your advice, and made an appeal with the entire situation, and explained everything while including the pictures of proofs with screenshots. By the way, an actual team is reviewing this right and not some bots because the emails from the responses always say the same thing, and I am not sure if there is even any possible chance they will accept my appeal since they seem to not care in some manner. I hope this appeal makes them understanding given that they are actual human beings capable of understanding my plight.
- EA_Lanna
Hiya 75eu1dgrz1ol,
By the way, an actual team is reviewing this right and not some bots because the emails from the responses always say the same thing
Yes, the appeals sent in to the Terms of Service team are 100% reviewed and responded to by real people, even if the response can feel somewhat stiff and repetitive at times. 😅
is there a different approach I can take to getting unbanned?
No, the only way to appeal a ban is through the Terms of Service team, and the only way to reach them is with these steps:
- EA_Lanna
didn't work, and I feel like giving up now. don't know what to do know since I provided everything.