Request for Direct Contact Regarding an Urgent Game Issue

hello 

l need your help with an urgent matter. l hope you can support me . l experiencing a technical problem with game 

l hope you can message me in my discussion that l posted two days ago 

Hi od4jbrcx8gcx​, 

I've moved your post to your own thread so we don't take over another person's discussion. 🙂

l would like to request a way to communicate directly with one of the customers or a member of the advanced technical support team

I shared in an earlier thread of yours how to connect with the support team: 

For mobile games, you need to get in touch with our support team by generating a ticket from inside your game. 

1. Tap the Settings (cogwheel) icon on the home screen.
2. Your User ID is in the top-right corner, after UID. Screenshot or write it down before contacting the support team so you have it ready.
3. Tap the arrow icon next to Customer Service and follow the instructions to complete the ticket.

 

That will send it to the support team. They'll check it out and email you a response. From there, the email can be updated and responded to.

There isn't an alternative way to connect with the support team. 

l need your help with an urgent matter. l hope you can support me . l experiencing a technical problem with game 

 Could you share more about it? I may be able to offer some advice to help with it. 

- EA_Lanna

Kindly share more details on the issue. You might get it resolved in no time, maybe I might even help. 

I understand and truly appreciate your help. You've already assisted me in one of our previous conversations, and I’m genuinely grateful for that.

However, when I tried to speak with one of the developers on your official website, I was told that unfortunately, it’s not possible to recover a deleted account.

That response left me feeling hopeless and deeply saddened. I’m now making repeated attempts, but so far, all of them have been in vain.