Subject: Loading Issues on Main Account. Guest Account Works Normally

Dear EA Support Team,

I am Amzad Khan, and I am experiencing severe network and loading issues on my main EA FC Mobile account (User ID: 872654903952102). I am often unable to log in, and when I can, actions within the game take an extremely long time (2-3 minutes or more) to complete. As reported by many other players on platforms like the EA Forums, this is a widespread problem. 

Crucially, I have performed a key troubleshooting step. On the same device, I logged in with a new or guest account, and it works perfectly fine, with normal loading times and no network errors. This clearly indicates that the issue is not with my device or network, but is specific to my main account. Many other players have made the same observation, suggesting a potential database-level problem with older accounts following a recent update. 

My Account Details:

Name: Amzad Khan

User ID: 872654903952102

My Device Details:

Device Model: Redmi Note 12 5G

RAM: 8+8 GB

ROM: 128 GB

Operating System: Android 14

Description of the problem:

My main account gets stuck on the loading screen and takes a very long time to progress, or fails to load at all.

A new/guest account on the same device loads quickly and functions normally.

The problem appears to be affecting numerous players with older or specific account data.

I kindly request that you investigate my account