Three Successful Purchases Not Received in EA SPORTS FC Mobile
Hello EA Support Team,
I made three consecutive purchases through the in-game store in EA SPORTS FC Mobile using QRIS as my payment method via Google Play in October 29th, 2026 at 11 PM.
All three transactions were successfully completed, and I have received the corresponding invoices by email. The transactions are also listed as completed in my Google Play purchase history, and the payments are confirmed as successful in my Bank OCBC transaction history.
However, none of the three purchased items has been delivered to my in-game account.
Could you please investigate these transactions and help ensure that the missing items are delivered to my account? I can provide all three Google Play order IDs, payment receipts, and any additional information required to verify the purchases.
Thank you for your assistance. I look forward to your response.
Best regards,
EA SPORTS FC Mobile Player.
Hey rifqy1310,
Unfortunately we can't look into missing purchases here on the forums. If it's been over 24 hours and you still don't have your content, I'd recommend gathering your proof of purchase and reaching out to our live support team via the in-game help option. They can take a look into this for you.
