Hi Folks,
Good news! We've released a patch to help address this. Could you log out and back in again to your account, and let us know if you're seeing it yet on your side?
- EA_Lanna
Community ManagerHey 1440666fd7e443ec,
Totally fair. My DM's have been lit up with folks passing on their UID's. 🙂 Thank you, everyone, for trying the steps first and then sharing the UIDs. While I haven't been able to respond to everyone one-on-one, please know, I have gotten your UID's to the Studio.
My hope is that sharing the UID's from players like yourself, who are running into this, may help with their efforts to reproduce this.
- EA_Lanna
Facing the same issue for this week's TOTW as well. Now this is getting ugly. Where can I share the UID?
I’m having same issue (again). TOTW players are invisible.
For anyone who missed it…EA_Lanna posted in a separate thread on this same topic last week and directed affected users to send a direct message with your User ID if you’re having this problem and the usual fixes (powering device off and clearing cache) don’t work. As noted below, EA is apparently trying to replicate the glitch in order to get to the bottom of it, but apparently hasn’t had any luck yet.
All of which is well and good, but it seems to me that we’re now into a new week and those of us who missed out on selecting players last week really ought to be receiving some sort of compensation. Honestly, I’d be perfectly Ok if they’d just send me one of the 108s from last week and deduct the applicable number of tokens, but just keep those of us affected unharmed by the glitch.
In a perfect world we could at least choose 1 player from that week (and if this week passes before it gets fixed, 1 from this week as well) so we can still get at least someone we wanted, but I highly doubt that's going to happen.
