UCL tournament counter
I've won UCL toyrnament with Benfica on WC difficulty and the counter for Tournamen World Class Challenger III is 0/5. Contacted customer service but they are useless as always. I expect someone fr...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Everyone,
If you are still seeing issues with Tournament World Class Challenger III not tracking progress correctly, please let us know the following in a Private Message?
Player ID (guide here):
Device (make/model):
Are you getting an error message?
What step are you currently on?
Is anything else happening?
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
Player ID (guide here): SANYO
Device (make/model): Samsung Galaxy A30s
Are you getting an error message? No.
What step are you currently on? 1/5 and should be 5/5
Is anything else happening? Nothing. Counter doesn't count reaching the final with 4* team. I played World Class and Legendary and only one time it counted.
I just comoleted another tournament on Leg difficulty with Benfica and counter stil shows 1/5. Your CS has no idea is the problem being worked on. You don't update anything here. So what should we do?!
I just finish the challenge. But it's very strange that I finished it after winning the UCL. (I used Benfica btw)
- EA_Illium
Hey Everyone,
If you are still seeing issues with tournament World Class Challenger III not tracking correctly, please let us know the following:
- Player ID:
- Device (make/model):
- Are you playing on Cell Data or Wifi?
- Have you tried another device?
- Do you get any error messages?
Thanks!
- @EA_Illium
Player ID: SANYO
Device (make/model): Samsung galaxy A30s
Are you playing on Cell Data or Wifi? Wifi
Have you tried another device? No. It can not be device related issue. If you want me to try another decice, send me one.
Do you get any error messages? No. Completed, made a screen of trophy, sent to CS and you and no answer or solution@EA_IlliumSo what now? You ask for info just to say you did something but nobody is solving the problem? Whats being done from EA side about this? Neither you nor CS have given any info or provided any evidence of work. And we haven't been compensated for playing the tournaments and completing quests that your app didn't count.
@EA_Illium Another tournament won and it isn't counted
- @EA_Illium So another tournament won with Benfica today without counting. Is anyone in EA working on this issue?!
- @Sanyosa I thought this was fixed … I certainly made it through with Genk
I’ll follow up with the team
