Appeal for Suspension / Ban — EA SPORTS FC Mobile Account

Dear EA Support Team

I am writing to request a review of my EA account, which has been suspended yesterday with the error code 0x00102710.

I believe that this suspension may have been a mistake, and I would like to clarify my situation: I have months playing the game, and have uninstalled the game recently (3-4 months ago) due to academic and other reasons.

While with a friend who reminded me the game and had it installed, sent the app to me using the shareit app because I couldn't download the game from playstore at the moment because of he had bad internet. I installed the app he had sent me ,when I got home and tried to login my ea account then the text displayed. The app my friend sent had a mod menu and was not the official game published by EA Sports on Google playstore. I was 100% unaware that the app was modded. I kindly ask that the team to review my account status and restore my account or reduce the suspension to half if possible. I would also like to put some of the blame on me for not be suspicious that the app required display over other apps permission. I noticed but didnt think much of it.

Here is my account information

Player Name: dannyEA

Email EA: [edit: email address removed] 

Device Used: Samsung galaxy A05

Country: South Africa 

UserID: [Snip - Keep this safe!]

 

I have attached the screenshot.

I look forward to your response.

Best regards,

 

Daniel Sisa Mnyani