Unable to make substitutes

Player ID:

651530344321208320

Which game modes are you playing?

Every single one. All the challenge modes, division rivals, kick-off matches, etc. Everything.

Are you getting an error message?

No, I do not get an error message.

What Device are you using?

Realme 5i - RMX2031EX_11_C.81

If possible, share a Screenshot or Clip of the issue...

Sure, I will attach two screenshots 

Do you have any device or app updates pending?

No, I do not have any device or app updates pending.

Player ID:

701395301039771648

Which game modes are you playing?

All mode

Are you getting an error message?

No, I do not get an error message.

What Device are you using?

Iphone 13 pro 

If possible, share a Screenshot or Clip of the issue...

Sure, I will attach two screenshots 

Do you have any device or app updates pending?

No, I do not have any device or app updates pending.

• Player ID: 860516315608608768

Which game modes are you playing? H2H and Manager Mode 

• Are you getting an error message? No error message but no button to change player appear 

• What device (make/model) are you using? Infinix note 30

• If possible, share a Screenshot or Clip of the issue... 

Attached 

• Do you have any device or app updates pending? no, i have installed latest update

I also can't 751144483558076416

Player ID (Select the setting icon --> UID):

659599352121724928

Which game modes are you playing?

All types of modes including Live Versus, Challenge Mode, Buddy Versus

Are you getting an error message? 

Didn't get any bug information. I found it on my own.

What Device (make/model) are you using?

Cellphones

If possible, share a Screenshot or Clip of the issue...

I can't make substitutions when I'm playing.

Do you have any device or app updates pending?

There have been so many updates since the game reset, and I've tried uninstalling the game and reinstalling it, but the issue of switching replacements still hasn't been resolved.
But if I create a new account, I can replace players, so this is not a problem with my equipment, it should be a bug in the game, when can this bug be fixed?

the button to put a player from the bench on the field does not appear.