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fnvf9xy55lgx's avatar
fnvf9xy55lgx
Seasoned Newcomer
2 days ago

Unresolved Technical Issue (Game Crash) - 3+ Months, No Resolution

I've been dealing with a technical issue in FC Mobile for over 3 months now - the game doesn't work properly and keeps throwing an error that stops me from playing.

Every time I contact support, the case just gets passed to a new advisor in the same department, and nothing actually gets investigated or fixed. This has happened repeatedly over the past 3 months with zero progress.

I'm posting here because I'm hoping a moderator or someone with more direct access to the EA team can help escalate this properly, since frontline support clearly isn't resolving it.

Happy to share screenshots, error details, device info, or previous case numbers if that helps move things forward.

 

crashing
ios

2 Replies

  • fnvf9xy55lgx's avatar
    fnvf9xy55lgx
    Seasoned Newcomer
    1 day ago

    I did go through troubleshooting steps from the articles they sent me. I've been using same network (wi-fi) in my house for years but the issue appeared only after the last game update, therefore it's not a connection issue. Also it gives different error codes and sometimes it doesn't even show the error or stops the match, it just never starts the match and says "the match already started". I've been trying to talk to support managers and they just say "share your device, location, when the issue appeared etc" and then they pass it to the other manager who asks the same questions and then closes the chat.

  • dzrtr's avatar
    dzrtr
    Hero+
    2 days ago

    It's a network error. What troubleshooting have you done to date? Please cross-reference against Pulsar's troubleshooting guide, especially the network section.

     

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