I purchased Madden 24 deluxe edition from the Microsoft store and I did not receive any of in game ultimate team content. My 4600 points, or anything. Someone please help!!

Bought the deluxe edition yesterday morning and still haven't recieved the 4600 points that were suppose to come with it.Any help would be appreciated, kind of dumb to other something then not deliver it, if I had know i would of just bought the base version of the game and saved myself $20.

I'm having trouble with Madden 24 points not showing up. I recently bought the deluxe edition of madden 24 points. It says I get 4600 madden points but I still haven’t gotten them after multiple days. I paid an extra 30 dollars for this and it’s not here. Has anyone else experienced this issue? I have tried reaching out to EA support, it gives me the option to start a live chat but the form is messed up and it won't let me choose my platform to start a chat. any help or advice is appreciated. I play on Xbox series X btw.

EA support doesnt do *, it does not care about the players. Contacted them multiple times send them screenshots of my chat with Xbox support that xbox cant do anything about this problem because its in the game itself. EA Tells me that the developers cant manually add points to accounts which is stupid because developers can do anything within the game. Now after 3 weeks of talking back and forth with EA and Microsoft i cant refund the game either since its past the 2 week window where you can refund a game so im stuck and EA just took my money.Basically they wont help and dont care what you tell them and 10 out of 10 times you will get a automated response telling you to contact the retailer where you bought the game from.

@dansoloperto I haven’t received any of this either. I have a ticket with ea now but am getting nowhere

Anyone else have a solution for this yet? I’ve got ea cases going but nobody can seem to help?

Missing Deluxe edition content!! | EA Forums

21 Replies

AbnormallyDeadl
2 years ago
Bought the deluxe edition yesterday morning and still haven't recieved the 4600 points that were suppose to come with it.
Any help would be appreciated, kind of dumb to other something then not deliver it, if I had know i would of just bought the base version of the game and saved myself $20.
Whitebuffalo606
2 years ago
@dansoloperto I haven’t received any of this either. I have a ticket with ea now but am getting nowhere
Whitebuffalo606
2 years ago
Anyone else have a solution for this yet? I’ve got ea cases going but nobody can seem to help?
basmulder
2 years ago
@dansoloperto Same issue here, its been 48 hours EA states that it can take up to 24 hours for points etc to be put on the account but still nothing.
basmulder
2 years ago
Bought the Deluxe Edition 2 days ago. Didnt recieve my 4600 madden points then but read on the EA support site that it can take up to 24 hours. So now 2 days (48 hours btw) later and i still dont have my madden points.
TheMythicBlade0
2 years ago
I just bought the deluxe edition on Xbox and didn’t receive the 4600 madden points. Is there a redemption code or did I just not receive them because of a glitch.
EA_Illium
EA Staff (Retired)
2 years ago
Hi @basmulder

For missing items, please reach out to an advisor using our help site to further look into your account. We are unable to investigate issues like this on the forums.

How to use EA Help

Cheers!
AwesomeK10
2 years ago
PreOrdered Madden 24, which included 4600 Points in Aug. Read the blogs and EA indicated that it would be issued in smaller increments each month. Now Oct and NOTHING. I have emailed with customer service and this has gone on for 2 weeks with a new agent replying each time asking for the exact same information. NO WAY to speak to anyone live and now they are indicating because it's been more than 30 days of the purchase, they won't issue the missing points! WTF!! This is infuriating!!
Fearlesstiger72
2 years ago
I'm having trouble with Madden 24 points not showing up. I recently bought the deluxe edition of madden 24 points. It says I get 4600 madden points but I still haven’t gotten them after multiple days. I paid an extra 30 dollars for this and it’s not here. Has anyone else experienced this issue? I have tried reaching out to EA support, it gives me the option to start a live chat but the form is messed up and it won't let me choose my platform to start a chat. any help or advice is appreciated. I play on Xbox series X btw.
EA_Barry
Community Manager
2 years ago
@TheMythicBlade01

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started:

https://help.ea.com/en/help/faq/using-ea-help/

Thanks.