Banned for no reason with no explanation
So after making the switch from FIFA to Madden 24 I have grinded out all challenges to get a good base team, I do not use Chat or message when playing head 2 head games, I have woken up to find I am permanently banned for absolutely no reason and even more annoying with no explanation, you have taken money from me for a service you can no longer provide for what is obviously a technical fault, I have disputed the ban as advised on the link in the email but undoubtedly after reading some of the chats in the same related forums be waiting a while, could you please provide me with a link to you complaints procedure as I wish to claim a full refund as I have only had the game 2 weeks.
What a shame as someone who has never played madden before I was really enjoying it.
Thanks.
Please see information on Returns and Cancellations here: http://help.ea.com/en/article/returns-and-cancellations/
Formal complaints can be registered by our Advisors:
Click the following link to get started: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: https://help.ea.com/help/faq/using-ea-help
Thanks.
