Forum Discussion

FifteenBlack's avatar
2 years ago
Solved

Can’t login to my EA account

Keep getting “please reset your password” message when trying to connect. Have reset 3x to no avail.

  • Hey @FifteenBlack 

    Please visit our website to see if you can enable login verification before signing back into the game.

    This should help re-sync your account allowing you to porceed. 

    Let me know if that works. 

6 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @FifteenBlack 

    Please visit our website to see if you can enable login verification before signing back into the game.

    This should help re-sync your account allowing you to porceed. 

    Let me know if that works. 

  • @EA_Pulsar I get the qr code for reset password and i have done it multiple time i even got mad and snapped my madden24 disc in half
  • elway7751's avatar
    elway7751
    2 years ago

    I'm having the same issue. I decided after a long time to go back to Madden. I guess this was a mistake. Can't even go online. 

    I'm calling to get my money back and will never purchase another EA product again. Garbage company, used to be good, but no longer apparently.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    You will need to reach out to our support team if you are having trouble with your account and if the reset password didn't fix it for you. 

    You can follow this article https://help.ea.com/en-gb/help/account/im-locked-out-of-my-ea-account/  

    1. On the EA Help homepage, type 'EA App' into the search bar and select the tile that appears. 
    2. Select See all help topics. 
    3. Select the Manage my account category. 
    4. Select I need help logging into my EA Account. 
    5. Under the heading 'Still need help', the available contact options should appear. 
  • I’ve been trying to everything, I’ve been reading your support sites and threads for hours yet I keep having the same problem. I’ve reset my password, I turned on login verification and yet everytime I try to log into my EA account it’s brings me to the same page which tells me to “reset my password” and to look at your feedback sites. It’s honestly getting ridiculous and I would really appreciate some help.

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