Can’t play h2h or solo battles "Our servers cannot process your request
I’m able to login to ultimate team, play challenges, and open packs, but when trying to play Solo Battles or H2H it just tells me the servers can’t process my request
Forum Discussion
233 Replies
EA_IlliumCommunity Manager
- EA_Illium
Hey Everyone,
If you are still running into the error "Our Servers can not process your request at this time" While trying to Play H2H or Solo Battles, please let us know the following information:
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)?
Are you able to play any other game mode?
What activity/action are you trying to complete when the message pops up?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
- EA_IlliumHi @NickMangiatordi, To confirm if your game freezing or are you getting the error message "Our servers cannot process..."?
Platform: Xbox
PSN ID/Xbox GT: L0ngsh0t137
Region: USA
Are you getting an error message? yes, "Our Servers can not process your request at this time"
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? Draft
Are you able to play any other game mode? yes
What activity/action are you trying to complete when the message pops up? collecting mut solo draft rewards
Date this issue started (is it still happening?)? 8/15
Is anything else happening? challenges fail as well
Please share any steps you've tried to far to resolve the issue: reinstall of the game, restart, try a different mode
- @EA_Illium whenever I try to run a solo battle it immediately gives me the message "Our Servers can not process your request at this time". When I try to play house rules it counts down for a couple seconds then gives the same message. Yesterday I even saw my opponents gamertags and it stayed on my screen (ultimate team hud) until I closed app. Also after getting this request I cant play solos until I close app a few times because when I attempt to open them it shows breaking news solos 0/1 completed but the solo has a check next to it and and the screen wont go any further than that. It resolves itself not sure how, I just close and open the app until it fixes itself. It seems as though as long as i dont get the servers message that issue doesnt come up. This has been consistent for me for the past few days (the solos bug only started for me yesterday) I have early access but havent been able to play anything I played one one solo battle launch day but since then all I've been able to do are these headliner solos
Platform: Xbox One
PSN ID/Xbox GT: Abarnes1
Region: USA
Are you getting an error message? Our servers cannot process your request at this time. Please try again.
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? Solo Battles, H2H, practice mode
Are you able to play any other game mode? Yes, I can play solo challenges but that’s it
What activity/action are you trying to complete when the message pops up? Trying to match to an opponent in H2H
Date this issue started (is it still happening?)? 8/14
Is anything else happening?
Please share any steps you've tried to far to resolve the issue: I have opened NAT, changes DNS to 8.8.8.8. and secondary to 8.8.4.4.
Platform: XBOX One
PSN ID/Xbox GT: JaeDub Rex
Region: US
Are you getting an error message? Yes "our servers can't process your request at this time, please try again later"
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? Solo draft
Are you able to play any other game mode? Yes the other modes seem to work
What activity/action are you trying to complete when the message pops up? Collect rewards and start a new draft
Date this issue started (is it still happening?)? 8/15/2023
Is anything else happening? It happens multiple times and kicks me out to the main menu.
Please share any steps you've tried to far to resolve the issue: I tried closing the app, checking for updates, restarting the xbox.
If possible, share a Screenshot or Clip... not possible.
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers) NA
Here we are on the 17th and still servers can’t process. So can’t play any head to head games. Fix it!!!!
Platform: PC
Region: US
Are you getting an error message? Yes "our servers can't process your request at this time, please try again later"
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? Solo draft and H2H
Are you able to play any other game mode? Yes the other modes seem to work
What activity/action are you trying to complete when the message pops up? Collect rewards and start a new draft
Date this issue started (is it still happening?)? 8/15/2023
Is anything else happening? It happens multiple times and kicks me out to the main menu.
Please share any steps you've tried to far to resolve the issue: Restarting, Reinstalling, Verifying files
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers) It's attached
