Bought 500 pts for Madden 24 Xbox Series X. Didn't receive them. Also, when I click on any pack in store , I get error message "This offer does not exist".
Am attaching receipt for purchase of the 500 pts today.
Bram Miller.
[CM Edit: Personal info removed]
Community ManagerHi there @habnotzzz
We're not able to look into any missing purchases here on the forums since we don't have access to look into your account information, but you can report these missing points with the live support team for help.
Be sure to provide your proof of purchase with live support so they can review your account and see what's happened with your points. To get in contact with live support, you can reach out from the site here.
I already tried that. It keeps taking me in circles with no ability to talk to anyone live.
I have a points purchasing error. No one can help me solve this problem. Is there an email address or live contact person???
Attached is the error message.
