EA wont issue refund
I asked EA help for a Madden refund on 8/17. 2 days after this game launched. Screenshot attached for proof. Not a single response from EA help. I sent over 20 messages to EA help in August and did not get a single response. I am now not eligible for a refund because EA help would not respond and tell me how to file for a refund. EA customer service is terrible (probably because of all the foreigners who barely speak english) Why was there no response over 20 messages?
"because of all the foreigners"
That kind of attitude will get you precisely nowhere.
You can contact our Advisors again stating that you requested a refund at an earlier time.
Keep in mind that you may not be eligible for a refund if certain criteria were not met when you first requested the refund.
You can make a refund request:
- within 24 hours after you first launch the game
- within 14 days from the day you bought it, if you have not launched the game
- within 14 days from the release date if you pre-ordered the game and haven't launched it yet.
https://help.ea.com/en/help/account/returns-and-cancellations/
