Product: Madden NFL 24Platform:PlayStation 5Which console generation do you have? Sony PlayStation 5What is your gamertag/PSN ID? Koep_1Date/time issue occurred All of the timeWhat type of issue do you have? Crash/FreezeWhich mode has this happened in? Franchise ModeIs your Franchise league a Cloud save or Offline save? CloudWhat is your Franchise League Name? It happens to all of my franchisesSummarize your bug Everytime I go to sim a week or do anything that requires franchise to reload it loses connection to EA servers and I have to go out and reconnect How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? It just happens when I simWhat happens when the bug occurs? I get thrown out of franchise and have to reconnect and reload franchiseWhat do you expect to see? That to not happenPS4 Crash Reporting: Please copy the text you put in the crash report here.What is the AMD or Nvidia Model Number of your graphics card?Enter RAM memory size in GB This happens everytime I try to move forward in franchise, it can't be my Internet I'm connected straight to the router and I've checked I don't lose internet connection it's just connection to EA servers.

Iva had this same issue when i play online franchise mode. I have another person playing the mode with me and we both cannot be in the same franchise together or it will kick one of us out. extremely frustrating!!!

Everytime I load into my franchise it says I've lost connection to ea servers, I have zero issues connecting to server nor with my internet but I cannot load franchise without crashing, anytime i do load it crashes whenever i try to upgrade players or advance week. I'll never pre-order again.

Yea I started having that same issue in week 5 of regular season boots me out after every game now in week 9 I can’t continue. Not very happy about the fact franchise mode has been broken the last few years. EA is really starting to lose my faith about putting out games who ever tests these games should be let go and actually bring in people who play the game to test it.

I have been also experiencing this issue and have since contacted ea support who said developers are working on this issue. I am just frustrated why i would spend extra money to get early access when i cant even play the game modes i want to play. how can they incentivize early access and make that a selling point when game modes dont even work.

MADDEN 24 FRANCHISE MODE EVERY TIME I GO TO A NEW WEEK IT IS SAYING CONNECTION ERROR UNABLE TO CONNECT TO EA SERVER. THIS IS TERRIBLE

Franchise - unable to connect after simming

90 Replies

Mihalovic30
2 years ago
I talked with them too a few days ago and they said the same thing. Just really annoying, pre ordered the game as well and my online franchise is literally unplayable. Can’t even setup the weekly game plan before it disconnecting me from my ea account
Mihalovic30
2 years ago
Same here, my favorite mode. I contacted them a few days ago and they also said they were working on it. Apparently not hard enough because it’s still a long lasting issue. They hyped the pre order and it’s just been awful unfortunately
p2vuyucdqaja
2 years ago
@YoungJav32 Amen, I bought the standard version and I feel like a sucker. I'm in software development and I'd be ashamed of myself for releasing this. At least they could acknowledge the issue but it's radio silence. They must know it's broken.
EA_Illium
EA Staff (Retired)
2 years ago
***[Requesting Information]***

Hey Madden Community,

Thanks for letting us know what you are running into! If you are still seeing issues with connecting to Franchise, please let us know the following...

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message? (If so, what is it?)

Which Mode are you trying to connect to?

If in Franchise, is it online, local, connected, etc?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Additionally, If you have not yet, try going through the following steps:

Xbox:

Spoiler

Quit the game and other running apps from Quick Resume (For Series X|S consoles)

Remove any connected device, or additional USB's from the console then restart the Xbox and check

Check for updates

Try the steps in our Connection and Advance Connection Guides

Open you're Xbox NAT Type

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart

PlayStation:

Spoiler

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

Verify you signed into your PSN account

Check for updates

Restore Licence

Try the steps in our Connection and Advance Connection Guides

Open your PS5 NAT Type

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Entering Safe Mode and Rebuild your PS database

PC:

Spoiler

Repair/Verify your game based on which client you are launching from

EA App - Repair (My Collection > Tile Dots > Repair)

EGS - Repair (Library > Tile dots > Manage > Verify)

Steam - Verify in your library

EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool then Check for Windows and GPU updates

Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues

Restart your device in Clean Boot mode, then just try running the client and game

Cheers!
phippy115
2 years ago
I am having the exact same issue. Every… single… time… the moment my friend joins the franchise we both lose connection. Sim to the next week, kicked out. EA FIX THIS. I Can not even enjoy my used to be favorite game. F123 has no problems… but madden does? heck no. EA fix this for the love of everything. Unbelievable.
tonywallock
2 years ago
Xbox
twall2011
mountain west
Yes-unable to connect to EA server. Please try again later. See www.ea.com/unable-to-connect for additional information. You have been returned to the main menu.
Online franchise
always happens later in franchise season/playoffs then unplayable. Only one can log online at a time and advancing week kicks us.
-all suggested solutions on your post have been tried
please fix
Strang3r
2 years ago
same here on PC, Franchise mode keeps disconnecting from ea servers. FIX IT ASAP!!
ud14il8m3xn8
2 years ago
Product: Madden NFL 24
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Lavagethesavage
Date/time issue occurred Since early release day 1
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Is your Franchise league a Cloud save or Offline save? Cloud
What is your Franchise League Name? Lavagethesavage_3
Summarize your bug Game disconnects from server every time you complete a weekly training or just navigating the menus in franchise and take multiple attempts to log back in if you are even able to
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start an online franchise and actually test it
What happens when the bug occurs? Game disconnects
What do you expect to see? I expect the game to work properly I paid 100 bucks for it
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
‌
Please fix franchise is unplayable
kingchubby692
New Traveler
2 years ago
@EA_Illium

Ps5 been having issues since 8/17
Psn Id king_chubby69
Central USA
Getting the connection issues to EA servers.
Playing online franchise.
I have tried disconnecting myself and reconnecting to the servers to see if it would fix it, I have tried loading a offline franchise and reloading the online franchise to see if that would help. I have tried wire connection to my router and wireless. Every single time same results unplayable. Please fix this week if not. All of the people affected by this deserves a refund of their purchase price. Mine was 99.99 usd.
EA_Illium
EA Staff (Retired)
2 years ago
Hey @Strang3r @kingchubby692

To confirm did this happen before or after you tried to sim?

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Franchise - unable to connect after simming

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