Madden 24 EA App stuck on "Preparing"

@HonchooWRLD  same for me tried ea chat for help they wanted me to cancel the order and rebuy it but I said no because how would i get rewards from July preorder no help. 

And what you would not get reimbursed for the other purchase?

@xAlbinoSilver  dont know the person that was helping didnt seem to know of preorder rewards or something cause after that they sent said report is somewhere else so rather just wait and see and keep it showing i purchased in july rather than now because that would probably be a whole other issue they need to have number to call or something i remember before they use to .

I am downloading madden 24 through the EA app, have early access from the EA play subscription. When trying to install it just infinitely stays on "preparing" and then gives error message. I've closed the app multiple times, restarted the install multiple times. 

How can there be issue knowing how popular this franchise is. After all the screw ups you people had with last years Madden how have you found ways to outdo yourself before the game is even fully released. 

I have the same issue. EA is a joke. I have been trying to preload since 8PM EST and nothing. No update from EA either. They don't care. 

and dont know what to about it all