Madden 24 EA App stuck on "Preparing"

This is why I don't wanna spend $70 for the game. Because EA doesn't care, they only care about the money not the customers. 

I'm having the same issue this * is deadass stupid 

I've tried everything to get this game to download and I even checked if I could download other games and they download just fine but madden 24 won't and just gets stuck on preparing 

same thing happening for me idk what else to do. Paid for ea play today SOLELY for this game so idk. I’m hoping it’s just because the servers are flooded but idek.

Add me to the list of people stuck at preparing, tried multiple suggestions found online with no success.

@JdKerr @Uriel13GV @68qnba1qvpkb @DQzz-  Check ea orders through the EA account website the only thing I found is my preorder says its processing so I checked my email had one from like a week ago they need new payment method so change it now just waiting for a charge so I can download so I guess see if you guys have same thing since EA hasn't helped. See if they recharge it an problem goes away.

@GHO5T13 I had the email as well. When I click edit payment info it just spins and won't load