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097133's avatar
097133
2 years ago
Solved

Madden 24 Will not Boot Up (Xbox X/S)

My Madden won’t even get past the loading screen, I’ve looked through various threads, I’ve uninstalled and reinstalled, I’ve cleared local save data, I have restarted my xbox and nothing seems to work. Please help.

technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @097133 

    Thanks for the additional information, can we give the following a try?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

5 Replies

  • 097133's avatar
    097133
    2 years ago

    My Game will not load past the starting screen I can continue from the “Press any Button” But as soon as the bar is done filling my game crashes. I have tried uninstalling and reinstalling, Restarting my xbox, clearing save data, power cycling. Nothing has seemed to work.

  • 097133's avatar
    097133
    2 years ago

    Product: Madden NFL 24
    Platform:Xbox Series S
    Please specify your platform model. Microsoft Xbox Series S
    What is your gamertag/PSN ID? DrizzyBeamedU
    Date/time issue occurred 05/13/2024
    What type of issue do you have? Crash/Freeze
    Which mode has this happened in? Ultimate Team
    Which part of the mode? MUT Squads
    Summarize your bug My game will not load pass the press any button screen, it loads the loading bar then crashes back to the xbox home screen.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Idk youre the devs
    What happens when the bug occurs? Game crashes
    What do you expect to see? Fix your game that ive spent 100s of dollars on

    ‌

    Fix your game EA

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @097133 

    Are you playing from Xbox Game Pass, or do you own a copy of Madden 24?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @097133 

    Thanks for the additional information, can we give the following a try?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

About Madden NFL 24 Technical Issues & Bugs

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