Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
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EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Everyone,
Thanks for letting us know what you're running across with Madden 24!
If you are still seeing crashing with Madden 24 on the Series X|S, first try going through the following:
Spoiler
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
If crashing continues, please let us know the following if you have not so far:
Platform(X or S):
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Does this happen in a specific mode?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
Platform(X or S): XBox Series X
PSN ID/Xbox GT: K3AK5
Region: U.S.
Are you getting an error message? No message game crashes then console turns off
Does this happen in a specific mode? I only H2H and it happens EVERY time. Has been happening since last year's game.
Date this issue started (is it still happening?)? Don't know specific date but it started happening with last year's game. I did a report for it then as well.
Is anything else happening? Nope
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
I've tried every step possible. All the ones that you guys have suggest and NOTHING WORKS. I'm over this! It's been about a month and a half since this year's version and still no patch. Paid for a game I can't play. Whenever yall fix this if you ever do. I need my record wiped clean. I was just playing and was winning and it crashed. Need some kind of compensation cause at this point this isn't fair to us as consumers. Been supporting Madden for years and this is literally the most frustrating issue.
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
