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Fate-2-Go's avatar
Fate-2-Go
7 months ago
Solved

MADDEN24 - out of nothing cant connect anymore

I played madden24 on pc till december. I stopped and now i am back - but i cant play anymore.

First - the game start takes now up to 5 minutes (it usually took just seconds). The reason - as far as i can see - he cant connect to ea -> thats what he is saying, but why? 

I repaired, deinstalled, reinstalled, tried a different hard disk, killed the cache from ea app, tried a different pc - I am not banned - never was (yes i checked) - servers are up and running. But my game cant connect. Its not the windows firewall, Its not the usual stuff (studied informatics, I can deal with usual EA bugs, but this is not obvious to me.... dont know what it is - but I will not buy 25, when not even 24 is running anymore... ) From germany, so ... if you want to speak german, thats my language #1 😉 

Hint: Its not a problem with my account - logged in with right now, I can play all games except madden24 // nfs, nfs heat, BF - no problems. Its not the PC specs - it was working perfectly // highest settings // before - its way above what is needed - and all other games still run perfectly - its only this one game. I tried all the basic stuff - I tried every hint you can find here - they all failed. 

There is the loading bar at the beginning of the intro - it takes unusally long for the intro to start, then after 50 % loading, the bar stops -- the video is finished and 3 minutes later the bar goes to 100 % and he is telling me "you lost the connection to ea...." - on a click to sign in - again wait unbelievable long and lost... thats the problem.

technical issues
  • Fate-2-Go's avatar
    Fate-2-Go
    7 months ago

    Wow - community guidelines are tough. You removed my FAQ tailed by the present progressive ending - and q of course needs to be replaced by ck when a is usually a u. Coolio 😉 

    First the Problem seems to be solved since a few hours. Second - I am not sure what helped. I did that:

    • I updated Razer Synapse (and with that headset, mouse and keyboard drivers)
    • I rechanged the E-Mail-Adress of my EA-Account to the mail I used before (I changed it few months ago, didnt played since)
    • I disabled all VPN Drivers
    • I Reinstalled (de and re) Visual Studio
    • I killed one installation of Easy Anti Cheat by removing a SWAT installation on Steam (I sometimes had problems caused by Easy Anticheat and BF2042 - I was kicked for having swat installed if AntiCheat on Swat was out of date 🙂)) )

    Since I tried 2 machines, not sure if VS could have been a prob. But I also disabled openvpn coming with windows - so this maybe. Mail - maybe, Anticheat - I bet it was installed on the other PC as well. Razer Synapse is running on all of my machines.

    Interesting is - that even madden23 was running without problems.

    The Problem was, that loading took unbelievable long - because he couldnt connect (thats guessing because you cant see when he is trying to do so) and the message was default "suddenly disconnected / check your connection - somehow like this). Now its working and as fast as usually (didnt tried the 2nd pc now). 

    Again - thank you for being active here and trying to help - cheers

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  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi @Fate-2-Go 

    Thanks for reaching out to the community, and letting us know what you're running into!

    When you have a moment, can we check if the following steps help with this?

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2.  Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
    3. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
    4. Troubleshoot your connection to EA games
    5. Check if any background applications are stopping the EA app or your game.

    Thanks!

  • Fate-2-Go's avatar
    Fate-2-Go
    7 months ago

    Windows and GPU are up-to-date (the game worked before anyway, but both are up-to-date as well). Also - nothing corrupt on windows side (I tried a different/new machine as well, no chance to be corrupt -> installed windows, EA and madden only).

    • As I wrote, I already repaired - no change.
    • I uninstalled and reinstalled - no change.
    • I cleared the cache. No change
    • I tried to install on a different - totally new(!) - machine (so an different pc) - no change.
    • All other EA Games work perfectly (even madden 2023 is running without problems, it's only madden 2024 what is not working)
    • And I have no trouble to connect in other EA games, with ea app or anything → my internet is working all the time.
    • I also tried to kill all other unneeded background apps and started the game (I didn't wrote that before, but that's what I tried after repair and clear cache didn't worked) - no change.

    Basically all you asked me to do - I already did (as I wrote) and no change.

    So what's your next best Tip? (and next time read what people wrote - you suggested to do what I already did - most people would really get grumpy now... I don't)

    Cheers

    [cm - post edited to follow community guidelines]

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey @Fate-2-Go 

    Thanks for trying those steps, to confirm do you get a specific message when it fails to connect to servers?

    If possible share any screenshots or video clips you have!

  • Fate-2-Go's avatar
    Fate-2-Go
    7 months ago

    Wow - community guidelines are tough. You removed my FAQ tailed by the present progressive ending - and q of course needs to be replaced by ck when a is usually a u. Coolio 😉 

    First the Problem seems to be solved since a few hours. Second - I am not sure what helped. I did that:

    • I updated Razer Synapse (and with that headset, mouse and keyboard drivers)
    • I rechanged the E-Mail-Adress of my EA-Account to the mail I used before (I changed it few months ago, didnt played since)
    • I disabled all VPN Drivers
    • I Reinstalled (de and re) Visual Studio
    • I killed one installation of Easy Anti Cheat by removing a SWAT installation on Steam (I sometimes had problems caused by Easy Anticheat and BF2042 - I was kicked for having swat installed if AntiCheat on Swat was out of date 🙂)) )

    Since I tried 2 machines, not sure if VS could have been a prob. But I also disabled openvpn coming with windows - so this maybe. Mail - maybe, Anticheat - I bet it was installed on the other PC as well. Razer Synapse is running on all of my machines.

    Interesting is - that even madden23 was running without problems.

    The Problem was, that loading took unbelievable long - because he couldnt connect (thats guessing because you cant see when he is trying to do so) and the message was default "suddenly disconnected / check your connection - somehow like this). Now its working and as fast as usually (didnt tried the 2nd pc now). 

    Again - thank you for being active here and trying to help - cheers

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