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xAqua0's avatar
xAqua0
2 years ago
Solved

No Audio when i load into Madden 24

No audio when i load into madden, this just started like 2 days ago, and i looked up ways to fix it which include 

1) Restarting the application

2) Restarting my PC

3) updating windows 

4) going into sound mixer to turn up madden ( This was actually at 0 and i noticed a lot  of people in the community had this problem and it ended up fixing some people and not others) 

And after all these troubleshooting methods I am still stuck with no audio I am sure this is a simple fix i am probably just missing something. Would love to hear from anyone about this subject

Thanks in advance

technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @xAqua0 Thanks for the information, When you have a moment can we try the following steps?

    • Check for audio device driver updates. 
    • Check Windows settings or any connected device is not lowering the game volume. 
    • Try using a separate headset
    • Repair/Verify your game based on which client you are launching from
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • EGS - Repair (Library > Tile dots > Manage > Verify)
      • Steam - Verify in your library
    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Connection and Advance Connection Guides 
    • Check for other applications that may be limiting EA App or Game performance
    • Run the System File Checker tool then Check for Windows and GPU updates  
    • Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
    • Restart your device in Clean Boot mode, then just try running the client and game

    Thanks!

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  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @xAqua0 

    Would it be possible to get more information on this?

     

    • Platform:
    • PSN ID/Gamertag:
    • Are you getting an error message?
    • What type of audio device do you use?
    • Which modes does this happen in?
    • Does this happen when loading into a specific more or performing an action in a mode?
    • Does this happen to any other account on the device?
    • How long are you playing until this happens?
    • Are you playing from the device's internal storage or an external drive?
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Is anything else happening?
    • Please share any steps you've tried to far to resolve the issue:
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag and an EA app Error ID

    We can use this information, to help make the team aware of the issue and to further investigate. 

     

    Cheers!

  • xAqua0's avatar
    xAqua0
    2 years ago
    • Platform: PC
    • PSN ID/Gamertag: xAqua0
    • Are you getting an error message? No
    • What type of audio device do you use? I use a Headset ( astros )
    • Which modes does this happen in? When i load into the game there is no sound 
    • Does this happen when loading into a specific more or performing an action in a mode? By loading the game
    • Does this happen to any other account on the device? Im not too sure 
    • How long are you playing until this happens? right away
    • Are you playing from the device's internal storage or an external drive? Internal storage 
    • What type of network are you using? (Wired, Wireless, Hotspot) Wired connection ( Ethernet )
    • Is anything else happening? No

    The Steps i took were :

    1) Restart the application

    2) Restart my PC

    3) Made sure drivers were up-to-date

    4) Made sure input and output were right

    5) Updated my Windows

  • xAqua0's avatar
    xAqua0
    2 years ago

    Hello this is still a problem. I just deleted and reinstalled the game and this seems to fix nothing with my audio. I know its only been a few days but is there no fix to this solution? My audio works on every other game perfectly fine and i know this is a game problem not a user problem. I would be very grateful for any type of suggestions please and thank you!!!

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @xAqua0 Thanks for the information, When you have a moment can we try the following steps?

    • Check for audio device driver updates. 
    • Check Windows settings or any connected device is not lowering the game volume. 
    • Try using a separate headset
    • Repair/Verify your game based on which client you are launching from
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • EGS - Repair (Library > Tile dots > Manage > Verify)
      • Steam - Verify in your library
    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Connection and Advance Connection Guides 
    • Check for other applications that may be limiting EA App or Game performance
    • Run the System File Checker tool then Check for Windows and GPU updates  
    • Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
    • Restart your device in Clean Boot mode, then just try running the client and game

    Thanks!

  • Utzzz11's avatar
    Utzzz11
    2 years ago
    @xAqua0 I’m still having all these problems I’ve tried everything and all my other games work perfectly fine no issues but when I load EA and play madden I can’t hear anything??can we get a real solution
  • ViatorLipsia_TT's avatar
    ViatorLipsia_TT
    2 years ago

    Got the exact same problem, but this appears out of nothing, it worked the last 2 Days, now it's totally muted.

    It was set to 0% in Windows Sounds at first,i changed it back to 100% - nothing happened.

    Updated Windows

    Updated AMD Chipset Driver

    made SFC Scannow

    Nothing helps, any more solutions?

    Edit: Thanks to the Steam Forums!

    https://steamcommunity.com/app/2140330/discussions/0/3823046931416286196/#c3826425264481427173


    This worked for me.

    So Everyone who got this problem, you have to deactivate every single audio device in windows, besides the main one...

  • austinpaulgamer's avatar
    austinpaulgamer
    8 months ago

    I found it helpful to go to system<sound<and click on every output you don’t use and press ”don’t allow” and keep the one your using allowed. Hope this helped

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